Refund policy
BrivoHome | Last updated: October 1,2026
1. Return window
You have 15 days from the delivery date to request a return.
2. Eligibility
To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Please include all accessories and manuals.
3. Items that cannot be returned
• Items that have been used, installed, or damaged by the customer
• Items without original packaging
• Gift cards
4. How to start a return
1. Email info.rajinder83@gmail.com with your order number and the reason for the return.
2. Wait for our approval and return instructions. Please do not send items back before approval, as we will give you the correct return address, which may differ from our business address.
3. After receiving our approval and the authorized return address, you are responsible for arranging tracked return shipping and keeping your receipt. We do not provide prepaid or printable return labels. Responsibility for return shipping costs is explained below.
5. Return shipping costs
• Defective, damaged, or wrong item: we cover return shipping, or let you keep the item and refund you, at our discretion.
• Change of mind or no longer needed: the customer pays return shipping, and original shipping fees are non-refundable.
6. Refunds
Once we receive and inspect your return, we will email you with the result. Approved refunds go back to your original payment method (PayPal) within 5-7 business days. Your bank or PayPal may take additional time to show the credit.
7. Exchanges
If you want a different item, return the original and place a new order.
8. Cancellations
You can cancel an order before it ships by emailing us right away. Once it has shipped, the return policy above applies.
9. Late or missing refunds
First check your PayPal account, then contact your bank. If you still have not received your refund, email us at info.rajinder83@gmail.com.
10. Contact us
BrivoHome
Email: info.rajinder83@gmail.com.
Address: WZ-9 Second floor, Chand Nagar, New Delhi 110018, India